This identifies the mailbox type. Create Guest mailbox numbers that begin with a digit that is different than the Subscriber mailbox numbers. For example, if Subscriber mailbox numbers start with two, Guest mailboxes can start with the number four.
When to use Guest mailboxes Guest mailboxes can provide a temporary employee with CallPilot services, give clients access to internal messaging and call routing, and let customers leave telephone orders. When you provide services that let a customer call into a mailbox, include the mailbox number in the greeting.
This lets a caller transfer directly to the mailbox. To use a Guest mailbox to provide telephone registration, you must first determine a mailbox number. Make sure that the Guest mailbox number is unique and is not assigned to any display telephone extension. Next, record the mailbox greeting.
If you are interested in any of these courses, please leave your name and telephone number after the tone. One of our instructors will contact you with more information. This example is applicable to Guest mailboxes that are used for taking orders. After you record the announcement, record a Company Greeting that tells callers about the mailbox is available. To test if an extension is out-of-range, dial it from another extension.
If the number is out-of-range, the display shows Invalid number. If the number is not out-of-range but does not have a set plugged into the corresponding port, the display shows Not in service. You must assign a Class of Service to the Guest mailbox. When you assign a Class of Service to a Guest mailbox used as an order mailbox, choose a Class of Service that has the maximum mailbox greeting and message time available. Information mailboxes Information mailboxes play an informative message to callers who access it.
An Information mailbox must be initialized before it can play an information message. Callers cannot leave messages in Information mailboxes. Information mailboxes do not have operating extensions. Information mailboxes are maintained by the System Administrator or a mailbox owner. Information mailbox Greetings can be recorded by you or by the person assigned the Information mailbox. Record a statement in the Company Greeting that tells callers to press zero to reach company information.
Instead of entering values for several features, you can select the COS appropriate for a mailbox. You enter the COS when you add the mailbox and the system uses the associated values. Class of Service features Prompt language If you select bilingual operation, Classes of Service 1, 3, 5, 7, 9, 11, 13, 15 use the Primary Language, and Classes of Service 2, 4, 6, 8, 10, 12, 14, 16 use the Alternate Language.
Mailbox message time The total message time available to a mailbox. The maximum message time is minutes. The message is stored in the mailbox, but cannot be played, copied or saved until a saved message is deleted. Message length The maximum length of an incoming message. Message length is from 1 to 30 minutes. Message retention period The number of days messages are saved in a mailbox. Greeting length The maximum length of a mailbox greeting.
Greeting length is from 1 to 30 minutes. Off-premise Message Notification Redirects messages to another extension, telephone number or pager. Dialing restrictions that apply to outdial lines apply to Off-premise Message Notification. Retry intervals For Off-premise Message Notification, the minutes between attempts to notify the recipient of a new or urgent message.
The retry interval is from 1 to minutes. Number of attempts For Off-premise Message Notification, the number of attempts the system makes to notify the recipient of a new or urgent message. The number of attempts is from 1 to Outbound Transfer Lets a caller who reaches a mailbox transfer to an external telephone number or an extension.
Incorrect password attempts The maximum number of incorrect password attempts before a mailbox owner is locked out of their mailbox. The incorrect password attempts are from 4 to Password Expiry The maximum length of time a mailbox password is active. Networking If the Message Networking option is installed, lets callers send messages to mailboxes at various sites on a communication network.
Otherwise, callers are directed to the Target Attendant specified in the Greeting Table. Call Record Lets subscribers use the Call Record feature. User Interface The user interface used for the mailbox. When you add a mailbox, you can change these options without changing the Class of Service. Company Directory The Company Directory is an internal list that contains the names of mailbox owners with initialized mailboxes who are assigned to the directory.
When you add a mailbox, you determine whether the mailbox appears in the Company Directory. Even if you do not include a mailbox in the Company Directory the mailbox owner must still record their name when they initialize their mailbox. Message Waiting Notification Message Waiting Notification gives subscribers a visual indication on their telephone display that they have new messages. Message Waiting Notification is enabled by default.
Guest Mailboxes do not have an operating extension. The values available are None, Line, Pool or Route. Until you assign a line or line pool as the Outdial route for a mailbox, the mailbox owner can use the Reply feature to reply to calls from internal extensions only, Off-premise Message Notification for internal extensions only and Outbound Transfer for internal extensions only.
When you assign an Outdial route, the dialing is done by the extension the system is connected to, not by the display telephone. You can apply dialing restrictions to display telephones and the extensions connected to the system.
If you set the Outdial route to anything but None, there is a potential for unauthorized long-distance dialing. You can prevent this by creating outdialing restrictions. Alternate extensions You can assign up to two alternate extensions to each Subscriber Mailbox.
If a caller dials the main extension the mailbox that has alternate extensions assigned , the call rings at the main extension only. Only extensions that do not have a mailbox assigned can be used as an alternate extension. There are no default alternate extensions for Subscriber mailboxes.
Alternate extensions receive the same Message Waiting Indication and Caller Display information as the primary extension. Instead of assigning an extension number to the Subscriber mailbox, assign an Express Messaging Line. If you assign an Express Messaging Line, voice calls are left in the Subscriber Mailbox without ringing at the set. Inform the subscriber that they should frequently check their mailbox for messages because they do not receive Message Waiting Notification.
Note: The exception to this is if alternate extensions are assigned an Answer DN for the main extension. Answer DNs are assigned to extensions in system programming.
For more information refer to your system documentation. Give the corresponding seven digit phone number associated with the line you assign as the Express Messaging Line to the subscriber. For example, if line 20 is the Express Messaging Line and the corresponding phone number is , give this phone number to the subscriber.
After you assign a line to a mailbox, you cannot use the line for another function until you remove it from the mailbox. The Express Messaging default is none. Call Screening Call Screening lets subscribers determine who is calling before they accept a call.
Call Screening is useful if there is no Caller ID available. If a caller is calling from a line for which the mailbox owner has recorded a Personal Mailbox Greeting, Call Screening is bypassed and the call transfers without delay.
The caller cannot interrupt this prompt by pressing DTMF. The call is parked as long as there are not already 25 calls parked. While a call is parked the caller hears a hold tone or music on hold, depending on your system configuration.
If the page is unsuccessful because the paging facility is busy with another page, the system waits five seconds and retries the page every five seconds until the paging facility is available or the call park timeout expires, whichever occurs first. CallPilot does not retry the page after the call park timeout is reached.
The park string is played in the standard voice prompts, or customized digits, if you have recorded them. Outdialing is done by the extension that CallPilot is connected to. For additional information, refer to your system documentation. Messages no longer on server. Voice message does not play on telephone. Accessing Desktop Messaging online Help. To access online Help. Using Desktop Messaging Support Tools. Resetting the CallPilot message store for Microsoft Outlook.
Using CPTrace. CP Trace settings. Subscribers can manage all their voice messages in one graphical interface. They can still access their mailbox from their telephone at any time. Subscribers can perform some configuration and troubleshooting tasks with your guidance. The following list contains both the minimum and recommended hardware that Desktop Messaging software needs for operation.
Integrated clients run with a corporate email server. You can use Desktop Messaging with one or more of these clients:. Note: If you want to use Lotus Notes 6 you must have version 2. To install Desktop Messaging for Lotus Notes, you must have manager or designer control of the user's mail database. This control is set on the server by the Lotus Notes administrator. For information about how subscribers use CallPilot Desktop Messaging, refer to the:.
Chapter 1 Requirements for installing Desktop Messaging 9. The Outcalling Channels value controls the number of simultaneous channels that can be used for outcalling. Due to the complexity and diversity of network configurations, this guide does not cover data network security issues.
Discuss security issues with a security specialist or data network administrator. Each type of desktop client is configured and used slightly differently. IMAP lets subscribers check for messages from any location with an Internet connection. IMAP also lets subscribers access messages from multiple locations. IMAP is a method of accessing electronic mail or bulletin board messages that are kept on a shared mail server.
IMAP lets a client email program access remote message stores as if they were local. For example, email stored on an IMAP server can be accessed from a computer at home, a workstation at the office, and a notebook computer while traveling, without the need to transfer messages or files between computers. For example, a typical entry in the CallPilot directory contains attributes of a subscriber such as name, telephone number, and CallPilot mail address. Internet clients can use LDAP to query address book information from the CallPilot directory, perform address resolution, or search for specific subscribers, if this functionality is implemented by the Internet client.
Most email systems that send mail over the Internet use SMTP to send messages from one server to another. These messages can then be retrieved with an email client using IMAP.
SMTP is also generally used to send messages from a mail client to a mail server. Chapter 2 Configuring your system for Desktop Messaging Because domain names are alphabetic, they are easier for subscribers to remember.
The Internet is based on IP addresses. Every time you use a domain name, therefore, a DNS must translate the name into the corresponding IP address. For example, the domain name www. If one DNS server does not know how to translate a particular domain name, it asks another one, and so on, until the correct IP address is returned. It takes approximately 10 minutes to install CallPilot Desktop Messaging. We have sent a verification link to to complete your registration.
Log In Sign Up. Forgot password? Enter your email address and check your inbox. Please check your email for further instructions. Enter a new password. Nortel Networks. CallPilot Nortel BCM 2. Call Center Administrator guides takes you through setting up and operating Basic Call Center on a Callpilot system. Using either any two-line display telephone or the web-based Callpilot Manager to set up and operate Basic Call Center.
Calls can be routed based on the origin of the call, the destination of the call, or the information entered by the caller. Callers can be assigned priorities and overflow can go to different groups or skillsets of agents, transfer out of the system, leave a message, and hear announcements and informative messages.
Nortel Networks Corporation, first founded as Northern Telecom Limited, is a multinational telecommunications equipment manufacturer headquartered in Toronto, Ontario, Canada.
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