Cati online software

You can also let them see the results of prior attempts to call that number and any comments left by themselves or other interviewers. Interviewers can make calls using standard telephones, VOIP or a click-to-call feature, which lets them click on the phone number to make a call.

They then click a button to start an interview, make an appointment to call someone back, leave a comment or record the result of the call attempt.

The Survey System can combine the answers to telephone survey questions with pre-existing information you have about the people you are calling. The Survey System presents telephone numbers to your interviewers for manual or automatic dialing. After a telephone call, the interviewer selects one of your call results Complete, No Answer, Busy and so on.

They can make an appointment to call someone back at a specific date and time and can leave comments about call attempts. You can restrict which interviewers can handle certain types of calls, based either on the results of previous call attempts or on prior information you have about respondents.

Whether mixed mode is a necessity, desirable or of no importance will vary company to company, but it is an important consideration. Where there are hard to reach respondents, it may necessary to top up online survey interviews with some CAPI interviews, for example. There are two ways of collecting and storing CATI surveys and their associated data. These are online or on a networked server that each interviewer is connected to.

The difference might seem unimportant, but most CATI software connects to the central data collection point for each question that is asked. If the connection is slow, a telephone interviewer will experience problems as pauses in online interviewers do not sound good to the respondent and may risk the respondent refusing to participate. Online connections need to be reliable and fast if they are used.

An important cost of any network CATI solution is the actual hardware costs. A server that is powerful needs to be in place that can serve the number of interviewers and the consequent traffic efficiently. Staffing costs are an important consideration.

Easy to use software can be used by staff paid significantly less than scripted or using overly technical solutions. Training courses to learn how to use the software can range from half a day to two weeks or more. A wrong purchase decision for a technical or scripted product could be an expensive mistake. It has proper tools to manage sample, quotas, interviewers, call management and dialling.

That is why the Predictive Dialer Server included with OriGn is compatible with the achievement of the desired respondent quotas.

You can also watch this video on Youtube or download it to watch it on your computer or mobile device. If you believe, for any reason, that predictive dialing does not meet your needs, OriGn can work in progressive dialing mode; and even in data-preview dialing mode, in case that you want your agents to devote extreme attention to each of the calls to make. Even when working in predictive-dialing mode, OriGn ensures that the follow-up calls are made on time, either by the same agent or by another one, depending on the configuration you decide in relation to the situation of the contact.

When the re-called respondent had left a survey unfinished but agreed to complete it at another time, its data is automatically retrieved and it can be resumed from the point where it was interrupted. OriGn also handles the call retries you deem necessary, respecting the time slots that you can set and up to a maximum number of retries that you can configure for all the telephone numbers or just for those that have never been reached.