Our templates are subjected to stringent quality control evaluation and checking. Contact us immediately if there are quality issues detected. We will resolve the issue within 24 to 72 business hours from the time we receive your report.
If we are unable to resolve the issue within the timeframe, we will acknowledge your request for a refund. If the purchase was made unintentionally by you or another person using your account, credit card or other payment method, you must contact us immediately and we will give you an opportunity to elaborate your claim.
We will do an investigation, and it will be at our discretion if you qualify for a refund or not. It is important to always check the product before and after downloading it. The product page contains necessary information such as mock-up designs, product details and product descriptions relevant to the attribute of the products to help you make buying decisions.
We may offer you a product replacement proportionate to the original value of the product you purchased or create one for you, but we will not issue a refund for the mere reason that you changed your mind over the product. In the event that you are not satisfied with our product, please reach out to us within 72 hours so we can rectify the issue.
Please clearly state the reason why you are not satisfied with our product. We will evaluate your concern and will come up with a solution. A mere dissatisfaction claim will not be enough to honor your refund request.
Since we value the relationship that we have with our customers, we often cater to requests for goodwill. However, we have three conditions that you need to satisfy to be qualified for goodwill: 1 You must be a premium subscriber for at least three 3 months; 2 You do not have a bad record in our system; and 3 You have not incurred any violations of our terms and conditions, and policies.
Refund requests on all our products are handled on a case by case basis and will be issued at our discretion. All refund requests must be reported not later than seven 7 days from the time you purchased our product. Any request after this timeframe will not be honored, except under certain circumstances beyond your control, such as accidents, calamities, disasters, or fortuitous events.
We will process your request within seventy two 72 business hours from the time we received your request. If we decide to issue a refund or credit, this will generally be done using the same manner used to make the purchase. Any payment made to you will be made in the currency Template. We are not liable to cover any differences in exchange rates between the time you purchased and the time you are refunded. Please note that we do not grant or issue partial refunds.
And you can no longer use any downloaded products during the refunded period. If you lodge a dispute with a payment agent or with credit card companies, this will result in the freezing of your Template. This makes it very complex to resolve any related issues and to process refunds, so we encourage you to contact us directly first to see if we can help resolve any concerns. As a subscriber, you are entitled to exercise your right to cancel your subscription at any time.
You may cancel your subscription by contacting us or directly canceling it through your dashboard see the steps here. If you decide to cancel your subscription, the results would depend on the specific period you decide to make the cancellation. You must take note of the following effects:. If you resubscribe, you will be charged with a new subscription fee whatever the latest rate is at the time you decide to resubscribe. You will be downgraded to a free account, but you will still be able to use previously downloaded templates.
These services include, but are not limited to the following: lost profits, direct or indirect damages, incidental, punitive or consequential damages. The User is solely responsible for their own accounts, passwords, and related access. All activities taking place under their account is under the sole responsibility of the account holder and Template. Links to Template. The Terms and Conditions agreement shall be interpreted, construed, and governed by the the appropriate laws and Template.
No action unless explicitly written, shall be construed as a waiver to the rights and privileges of Template. Any provision in this agreement deemed unenforceable by court shall not affect other valid provisions as outlined in the agreement. Parties involved in this agreement shall hereby agree and prefer that all other subsequent agreements shall be written and communicated in the English language.
Terms and conditions stated in the provisions of this agreement shall hereby be deemed enforceable, effective immediately. The aggregate liability of Template. Copying, distributing, or disclosing any part of Template. Such use revokes the permission to use materials from Template. This section should include a special clause regarding user-generated content in forums and comments. For example, this clause can help you remove offensive usernames. By reserving the right to change or delete anything on your site, as well as stating that you may encounter hardware problems and downtime, you limit your liability if users claim any loss or damage because of an inability to access your site.
Terms and conditions also explain the rules the website administrator will abide by. To comply with international privacy laws and avoid being fined, your site needs a privacy policy. It must be a separate document, but you can include a link in this section of your terms and conditions. Writing terms and conditions can be difficult — the final agreement must be legally sound, but also easy for users to understand.
A small blog or website can use a generic terms and conditions template, but businesses need to include clauses specific to their operations. Writing in simple language , instead of complicated legalese, makes life easier for your visitors and strengthens your defense if legal action is taken against you. There are two common and effective ways to present your terms and conditions where they can be easily found by users:. Agreements tend to vary from site to site — what works for Facebook would not be suitable for Uber or PayPal.
The latter is a good general terms and conditions example that other businesses can learn from. To make them easier to navigate, the company includes a clickable table of contents — a practical terms and conditions format to follow. As the company collects substantial personal data, there is special consideration for passwords and security:. The company also waives responsibility for screening user-submitted content in comments and forums, while establishing its right to use and license any such material as it sees fit.
If your site allows users to post content that is accessible to the public, you may wish to include a similar section in your terms. Apple also conspicuously designates the governing law that will be used to arbitrate all disputes. The company decided to use the laws of the State of California to dictate arbitration, which is where Apple is located. For example, they specify different locations for governing law depending on which website is being used. They also provide different contact information for consumers.
It may sound dramatic, but having one could mean the difference between the long-term success of your operation and financial ruin due to avoidable litigation. To protect your business, simply download our free terms and conditions template and tailor it to suit your specific needs by referencing our writing terms and conditions guide.
Expand the component below to view our standard terms and conditions template in its entirety, or click the button to download the sample in Microsoft Word and PDF file formats.
Terms and conditions, terms of use, and terms of service usually refer to the same legal agreement. If you use our terms and conditions template or our terms and conditions generator, you will be able to select the name you prefer for your legal document. As you know, terms and conditions can be used to set guidelines in regards to how your website, app, or product should be used. Peloton has a clause that does just that. Here are a few examples of what the company prohibits:.
And the list goes on to include other reprehensible conduct such as trying to reverse engineer their software or collecting personally identifiable information from other Peloton users through the service without their express permission.
Note that Peloton mentions that it reserves the right to take down or disable access to user content that violates its terms. Here is a great example of how terms can be drafted to take into consideration the particularities of a business:.
Peloton has created a community of like-minded individuals, with people planning to attend the same virtual classes without knowing each other in real life. To protect the company, Peloton states that they will not be held liable for any loss, damage, injury, or other that could happen as a result of a user interacting with a third party found on or through its services - those matters are solely between the members that met or found themselves through the platform essentially, strangers.
Peloton mandates that all disputes are submitted to an arbitration process and, as part of the terms, users waive their right to bring a claim against the company through a class action:. After thinking about how you would like your website or mobile app users to behave when they use your platform, defining the responsibilities of all parties, and identifying potential areas of liabilities, you are well on your way to be ready to draft your terms and conditions.
Our terms and conditions generator is a quick and easy solution that will allow you to have a customs agreement in a matter of minutes. Whether you operate a blog, an eCommerce store, or own a SaaS product, you will be able to include rules and guidelines tailored to your business. Once you have drafted your terms and conditions, remember to set about reviewing them every few months to make sure that they remain up to date. Create attorney-drafted terms and conditions in just a few minutes with our online generator and avoid costly mistakes.
Sample Terms and Conditions Template and Examples While they are not required by law, we have already established the importance of having detailed terms and conditions on your website and on your mobile application and of having your users agree to those before they use your services.
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